Legal

Terms & Conditions

Please read carefully before making your reservation

Once you have chosen your program, please read these terms and conditions, as your reservation is subject to them. This contract is accepted once Cusco Panoramic Expeditions EIRL (trade name: Cusco Panoramic Expeditions) receives approval from both parties, including the deposit/payment and booking confirmation by the company.

Reservations

  • Reservations must be made at least one month in advance to ensure the best times and circuits.
  • For safety reasons, we only accept bookings made through our website or by clicking on our internal site links (subchannels).
  • The company reserves the right to accept or reject last-minute bookings (within 48 hours), depending on prior evaluation.

Payment Policy

  • 50% deposit required to make a reservation. We use secure, formally registered payment methods.
  • Remaining 50% is paid upon arrival in Cusco, with all printed tickets handed over after full payment.
  • For tour packages with hostels or 1-2 star hotels: 50% deposit required.
  • For 3-4 star hotel packages: the hotel requires a 100% deposit. The tour package itself requires 50%.
  • Once full payment is made, we will email you a confirmation document. Please review and confirm the details or request corrections.

Required Information

To reconfirm your reservation, you must send:

Full name Passport number Nationality Gender Age Allergies Medical conditions Physical limitations Dietary preferences

Modifications

  • Any modifications must be made at least one week in advance.
  • For Machu Picchu reservations, modifications must be requested at least 15 days in advance. These are subject to penalty and availability.
  • If no availability exists for Machu Picchu changes, the full amount may be lost.
  • If your package includes hotel accommodation subject to availability, we will seek a similar category and price alternative.

Cancellation Policy

In case of cancellation, please notify us in writing via letter or email with the reason.

The program deposit is non-refundable.

Days Before Departure Cancellation Fee
45 or more 20% of tour package
44 to 30 50% of tour package
29 to 16 75% of tour package
15 or fewer 100% of tour package
  • Cancellations received on weekends or holidays will be considered on the next business day.
  • No refunds for meals, lodging, tours not consumed if included in the tour price.
  • No reimbursement for lost, misplaced, or destroyed travel tickets.

Mutual Agreement

These conditions are mutually agreed upon by both the client and the company, as confirmed via email correspondence. Your reservation confirms your acceptance of these terms.